FAQ

Commonly Asked Questions about Dropz Backdrops

 

We are an Australian owned & operated family business and commercial wide format printing company in Melbourne, Victoria. We specialise in premium quality photography, event and videography backdrops using an exclusively designed heavy duty thick matte vinyl.

 

  • Q: Where are you located? Can I pick up my order the same day?

Our backdrops are printed onsite by us locally in our South East Melbourne studio.

Yes, you may be able to pick up your order the same day or next day using our Rush Printing service that you can select on the checkout page when completing your order - please contact us before placing your order to check and confirm that we can make this arrangement with you and print on the same day. Business days only.

 

  • Q: Where do you print your backdrops? Are they printed overseas?

NO - we do not print overseas. We print it, and we ship it - all from the one location here in our Melbourne studio. Each order is custom made to suit your needs and freshly printed, we do not keep any printed stock on hand ready for immediate sale.

 Please be mindful of other Australian backdrop suppliers who print overseas and post from an Australian location. Their delivery times can take 6 weeks or more, shipping costs are high and you may have issues with returns - lengthy delays & costs dealing with an overseas printer.

  • Q: Do you post it rolled up in a tube?

Yes, we post them rolled up in a mailing tube that also acts as a storage tube.

Our backdrops are too thick to be folded.

  • Q: How long will it take to receive my order? 

We print most orders within a couple of days and post via courier on the next business day. Please refer to our shipping page for more information on our courier options & estimated delivery times. Print and dispatch times will vary based on how busy we are and at peak times of the year.

  • Q: What are your backdrops made out of?  

Our backdrops are made using our own exclusively formulated vinyl media that you won't find anywhere else. It is really thick and made to last - 700gsm. 

It features a low glare textured matte surface, water resistant, easy to rinse off and wipe clean. You won't have to worry about creases when you keep it stored in the tube provided.

Our vinyl won't curl up on the edges like the thinner types you may find elsewhere.

  • Q: Will I have a problem with unwanted glare & reflections from bright lighting or when using a camera flash?

The last thing you want to see in your photographs, are nasty hotspots, glare and reflections that can ruin your image and be very distracting. This can be an editing nightmare for professionals!

Our media is manufactured for the purpose of photography to eliminate most of the harsh annoying glare & reflections caused by event lighting, studio strobes, and when using a camera flash. It has a matte surface to absorb the light.

Some darker prints and solid black for example will have a little glare that can be avoided by adjusting the position of your backdrop in the light or adjusting your lighting equipment position to eliminate any glare.

  • Q: What happens if my order is lost during transit or arrives damaged?

If you have chosen the Signature on delivery and insurance option at the time of your order, you will be covered for any damage that occurs during transport and also covered for a lost or missing parcel.

In the unlikely event that your parcel arrives damaged, you must inspect the contents of your parcel upon arrival within 48 hours. 

We will need to lodge a claim with the courier within 48 hours. We will require you to provide a few photo's to show the damaged tube / backdrop as evidence to support the claim and we may require you to return the backdrops to us.

 Please refer to our Shipping page for more detailed information.

 

  • Orders are sent using a variety of local couriers that we select based on your delivery address as not all couriers deliver to all locations.
    • Most orders are sent with Courier's Please, Sendle and Startrack,  
    • We may also use Australia Post for small backdrop orders and Fastway for regional / non metro area's.
    • Authority to leave If you choose the ATL -  postage option and your item is stolen, we will not be held responsible for this if the tracking information shows that your item was delivered ATL.
      •  If you do not require a signature on delivery, the courier will leave the parcel unattended at the address provided. Parcels left unattended are at your own risk and not covered by insurance in the event of theft, and no refund, replacement or compensation will be offered to you as this is the option that you chose.

     

      • Signature on delivery If you choose this option, the delivery address will need to be attended during the hours of 8am and 6pm to sign for your parcel. Re-delivery costs will apply which is at your expense if you are not home the first time to receive the parcel or if you do not hear the courier knock on your door. 
        • The courier does not provide a delivery date and time, please monitor the tracking information for updates.
        • If you are not home at the time of delivery or if you do not hear the courier knock or ring the doorbell & your parcel needs to be signed for, the courier will take the parcel back to their depot.  
        • A calling card may be left for you, or you may be notified via email or phone, or we may be notified by email that nobody answered the door at the time of delivery.
        • The courier may offer to arrange for a re-delivery or you may be able to collect it from their depot. Re-delivery costs will apply which is at your expense if you are not home the first time to receive the parcel or if you do not hear the courier knock on your door.
        • The courier will NOT deliver to a PO BOX, PARCEL LOCKER, upstairs residential apartment, secure premises with a gated / fenced off entrance or closed gate, or a gated property where a dog can be seen or heard. The courier must be able to stop out the front / in the driveway and walk up to the door.

       

      • Q: Are your backdrops suitable for cake smash & food? Are they easy to clean? What about pets, children and little accidents?

      Our backdrops are water resistant, easy to clean & printed using environmentally friendly inks which are odourless & nickel free. Perfect for food, & totally safe for newborns & people.

      They can be used for messy cake smash, pie face & paint splat sessions, food & drinks are no problem when used as a table covering, and they are even safe in the event of an accident if your subject is unable to make it to the bathroom!

      Simply use a damp cloth to wipe clean. Our smaller backdrops can even be rinsed under the sink and dried off with a hand towel.

      Please refer to our Care page for more detailed information.

       

        Don't you just love it when you  have a question in your mind and then you find the answer straight away? Or perhaps you already know the answer to your question and have come to this page looking for a validation.

        We hope that your question has been answered and you found this page useful.

        If you would like to see some of our backdrops being used, check out the amazing photo's that our customers have shared with us! 

        Please contact us if your question was not answered here and one of our staff will happily assist you.

        Ask Now -  At Dropz Backdrops