IMPORTANT INFORMATION - Covid-19 - Delivery and Ordering

August - ongoing Update - Same information applies as per below June - July update.

New information regarding delivery address to businesses, shops, factories, that are closed to the public.

Issues with deliveries to businesses closed to the public due to Covid-19.

**Courier's have advised that any shipments to businesses that are closed to the public will be Returned to Sender with no refund on postage costs. You will then be required to pay for the additional shipping cost for us to re-send the parcel back to you at an alternative address.

There are no refunds in this situation on the products ordered or the postage costs.

The courier will not knock on the front door, use a rear door or receiving entrance, or attempt to deliver to a business, shop front, factory, etc that is closed to the public.

Unfortunately the carriers are struggling because they are holding so much freight in their depots that can't be delivered to businesses in Sydney and Melbourne metro areas because the businesses are closed due to lockdowns. The carriers cannot store goods and have limited space (which is needed to sort freight); they need to move the goods on and get them delivered and if that can't happen because the receiving business is closed then the goods have to be returned to sender.

We are advising all customers to ensure you check with any destination delivery address for a businesses located in a lockdown area (currently Sydney and Melbourne metro areas) to ensure the business is operating, open and allowed to trade and someone will be in attendance to receive the goods during the hours 8am - 6pm.

Please also factor in the delays to current transit times which we have noted on the Header Notification on our website.

By proceeding with your order, you are agreeing to these conditions.

June - July Update

 

Covid lockdown impacts each and every one of us, including our customers, our business, staff, and family in many ways that are beyond our control.

When in lockdown, communication and orders may be delayed due to not being able to attend the office or workplace if travelling restrictions are in place. When schools close and during school holidays, we need to stay home to look after children and attend to home schooling requirements, which reduces the time available to process orders and respond to inquiries.

Delivery costs have also increased to regional area's and locations that are further away from us such as Tas, WA, QLD among some states this has occurred. 

There may be ongoing or unforeseen delivery delays for couriers delivering interstate whilst border checkpoints are in place - this changes frequently based on the covid situation in affected area's without prior notice

No delivery dates can be guaranteed 

Regional and non-metro locations may experience additional delay's if impacted by border closures which can occur at any time without warning

Please wait until your order has been received before booking your event or photo session to avoid disappointment if delivery is delayed

No refunds are given once the order has been printed 

 

 

March - April Update

There may be ongoing or unforeseen delivery delays for couriers delivering interstate whilst border checkpoints are in place - this changes frequently based on the covid situation in affected area's without prior notice

No delivery dates can be guaranteed 

Regional and non-metro locations may experience additional delay's if impacted by border closures which can occur at any time without warning

Please wait until your order has been received before booking your event or photo session to avoid disappointment if delivery is late

No refunds are given once the order has been printed 

 

February 12th 2021 Update

Victoria is currently in stage 4 coronavirus lockdown from Friday 12/2/21 until Wednesday 17/2/21.

We remain open and fully operational - business as usual. All orders are printed onsite from our Melbourne studio.

 

Pick Up is not available during the lockdown period. All orders will need to be posted.

There may be delivery delays for couriers delivering interstate whilst border checkpoints are in place.

There is a possibility that lockdown may be extended - we will update this post with information as it is known to us.

 

 

February 1st 2021 Update

We are open and fully operational - business as usual. All orders are printed onsite from our Melbourne studio.

Contactless pick up is currently available by appointment for local customers.

Our current printing and dispatch turnaround time is approximately 1-3 business days on average.

Most parcels are now being delivered within the estimated delivery range, however please always allow additional time as we do not guarantee delivery dates or offer refunds or returns if your delivery is delayed as this is out of our control.

There may still be delivery delays to some area's based on the covid situation which affects each state differently and can cause delays and restrictions without warning. 

As the covid pandemic remains active throughout Australia, restrictions, border closures, and other unforeseen circumstances can change at any given time without warning affecting the delivery of parcels therefore we are unable to guarantee delivery dates.

**Please wait for your backdrops to arrive before scheduling your photography session, event or required date as we are unable to guarantee delivery dates.

No refunds, returns or cancellations will be accepted once your order has been printed as each order is custom made.

 

 

January 2021 Update

We are open and fully operational - business as usual. All orders are printed onsite from our Melbourne studio.

Contactless pick up is currently available by appointment only to our local customers.

Whilst we are currently printing and posting orders within 1-3 business days on average, there are still some delivery delays with the various courier's that we use and also Australia Post as per the below information from our December update.

As the covid pandemic remains active throughout Australia, restrictions, border closures, and other unforeseen circumstances can change at any given time without warning affecting the delivery of parcels therefore we are unable to guarantee delivery dates.

**Please wait for your backdrops to arrive before scheduling your photography session, event or required date as we are unable to guarantee delivery dates.

No refunds, returns or cancellations will be accepted once your order has been printed as each order is custom made.

 

 

 

 

Updated December 2020

**Please wait for your backdrops to arrive before scheduling your photography session, event or required date as we are unable to guarantee delivery dates at this time of year.

With the recent declaration of State Emergency in Australia and World Wide pandemic, Dropz Backdrops are informing all of our customers that we are open and fully operational for online orders only.

Covid and Xmas are resulting in increased parcels circulating around the country which place additional demands on all courier's and delivery services and delays are to be expected at this time of year.

Our workload changes each day and we can't guarantee how long it will take for us to print your order as it depends on how many orders we receive. 

Some orders are sent within 1 day, others could take up to a week  - depending on the size and qty of the order. 

Whilst our couriers continue to operate, we can not guarantee delivery dates or courier pick up dates at this time.

The notifications you receive via email at the time we book the courier to collect your parcel from us are estimates only.

If you require your order by a certain date, we can not guarantee it will arrive by that date due to any unforeseen courier delays that may arise which are out of our control.

Once your order has been printed, no refunds or exchanges will be given as each order is custom made. 

Cancellations or changes to an order can only be made if we have not yet printed your order.

Custom or personalised designs may require additional time to complete with our designer.

As the Covid-19 situation is changing on a daily basis, we cannot guarantee delivery dates. We will update this message and advise if there are any major delays or changes from our couriers as per the information being provided to us.

Orders will continue to be printed and posted from our private Melbourne facility during standard business days/hours.

As a precaution, please wait until you have received your backdrops before scheduling your event as we can't guarantee delivery times.

Thank you,

Dropz Backdrops Australia.