IMPORTANT INFORMATION - Covid-19

Updated 4/8/20

With the recent declaration of State Emergency in Australia and World Wide pandemic, Dropz Backdrops are informing all of our customers that we are operating business as usual and are allowed to remain open and fully operational for online orders only.

The health and wellbeing of our community is our top priority, so we have closed our administration office and public showroom temporarily as we feel these measures are necessary to help slow the spread of the Covid-19 pandemic. Administration staff are now working from home.

Whilst our couriers continue to operate, we can not guarantee delivery dates or courier pick up dates.

The notifications you receive via email at the time we book the courier to collect your parcel from us are estimates only.

If you require your order by a certain date, we can not guarantee it will arrive by that date due to any unforeseen courier delays that may arise which are out of our control.

Once your order has been printed, no refunds or exchanges will be given as each order is custom made. 

Cancellations or changes to an order can only be made if we have not yet printed your order.

Custom or personalised designs may require additional time to complete with our designer.

Whilst we have not yet experienced any major extended delays in regards to pick up and delivery of parcels at this stage. As the Covid-19 situation is changing on a daily basis, we cannot guarantee delivery dates. We will update this message and advise if there are any major delays or changes from our couriers as per the information being provided to us.

Orders will continue to be printed and posted on a daily basis from our private Melbourne facility during standard business days/hours.

Our current production time for printing and dispatch is approx 2-3 business days on average, please allow up to 5 business days in case of any unforeseen circumstances.

Rush order option will be printed within 24 hours on business days only.

Our thoughts are with you and your families during these uncertain times, and we appreciate your support in keeping our community safe.

Thank you,

Dropz Backdrops Australia.