IMPORTANT INFORMATION - Covid-19 - Delivery and Ordering

February 12th 2021 Update

Victoria is currently in stage 4 coronavirus lockdown from Friday 12/2/21 until Wednesday 17/2/21.

We remain open and fully operational - business as usual. All orders are printed onsite from our Melbourne studio.

 

Pick Up is not available during the lockdown period. All orders will need to be posted.

There may be delivery delays for couriers delivering interstate whilst border checkpoints are in place.

There is a possibility that lockdown may be extended - we will update this post with information as it is known to us.

 

 

February 1st 2021 Update

We are open and fully operational - business as usual. All orders are printed onsite from our Melbourne studio.

Contactless pick up is currently available by appointment for local customers.

Our current printing and dispatch turnaround time is approximately 1-3 business days on average.

Most parcels are now being delivered within the estimated delivery range, however please always allow additional time as we do not guarantee delivery dates or offer refunds or returns if your delivery is delayed as this is out of our control.

There may still be delivery delays to some area's based on the covid situation which affects each state differently and can cause delays and restrictions without warning. 

As the covid pandemic remains active throughout Australia, restrictions, border closures, and other unforeseen circumstances can change at any given time without warning affecting the delivery of parcels therefore we are unable to guarantee delivery dates.

**Please wait for your backdrops to arrive before scheduling your photography session, event or required date as we are unable to guarantee delivery dates.

No refunds, returns or cancellations will be accepted once your order has been printed as each order is custom made.

 

 

January 2021 Update

We are open and fully operational - business as usual. All orders are printed onsite from our Melbourne studio.

Contactless pick up is currently available by appointment only to our local customers.

Whilst we are currently printing and posting orders within 1-3 business days on average, there are still some delivery delays with the various courier's that we use and also Australia Post as per the below information from our December update.

As the covid pandemic remains active throughout Australia, restrictions, border closures, and other unforeseen circumstances can change at any given time without warning affecting the delivery of parcels therefore we are unable to guarantee delivery dates.

**Please wait for your backdrops to arrive before scheduling your photography session, event or required date as we are unable to guarantee delivery dates.

No refunds, returns or cancellations will be accepted once your order has been printed as each order is custom made.

 

 

 

 

Updated December 2020

**Please wait for your backdrops to arrive before scheduling your photography session, event or required date as we are unable to guarantee delivery dates at this time of year.

With the recent declaration of State Emergency in Australia and World Wide pandemic, Dropz Backdrops are informing all of our customers that we are open and fully operational for online orders only.

Covid and Xmas are resulting in increased parcels circulating around the country which place additional demands on all courier's and delivery services and delays are to be expected at this time of year.

Our workload changes each day and we can't guarantee how long it will take for us to print your order as it depends on how many orders we receive. 

Some orders are sent within 1 day, others could take up to a week  - depending on the size and qty of the order. 

Whilst our couriers continue to operate, we can not guarantee delivery dates or courier pick up dates at this time.

The notifications you receive via email at the time we book the courier to collect your parcel from us are estimates only.

If you require your order by a certain date, we can not guarantee it will arrive by that date due to any unforeseen courier delays that may arise which are out of our control.

Once your order has been printed, no refunds or exchanges will be given as each order is custom made. 

Cancellations or changes to an order can only be made if we have not yet printed your order.

Custom or personalised designs may require additional time to complete with our designer.

As the Covid-19 situation is changing on a daily basis, we cannot guarantee delivery dates. We will update this message and advise if there are any major delays or changes from our couriers as per the information being provided to us.

Orders will continue to be printed and posted from our private Melbourne facility during standard business days/hours.

As a precaution, please wait until you have received your backdrops before scheduling your event as we can't guarantee delivery times.

Thank you,

Dropz Backdrops Australia.